Q: Why should I buy from BEAMStock.eu?

    A: Never before it was this easy to order your Electrolux and central vacuum related products. At BEAMStock.eu we allow you to purchase products and see the current stock levels at any given moment. One of the widest product ranges the industry has ever seen is made availble through an easy to work with online order platform where you can search products by part number, by name, by alphabet and with the help of high resolution images.

Experienced people with years of central vac background will assist you at every step when necessary. With unmatched lead and delivery times of max. 7 days we believe to offer the best in class, BEAMStock.eu.
 

    Q: Who can buy from BEAMStock.eu?

    A: Everyone can buy from BEAMStock.eu. As long as you are an official recognized distributor by Electrolux Central Vacuum Systems.
Are you a recognized distributor? Please contact your Territory Sales Manager to receive your login credentials.

Want to become a Electrolux Central Vacuum Systems distributor? Click here.
 

    Q: Who is behind BEAMStock.eu?

    A: BEAMStock.eu is operated by an independent party with a conveniently located office and warehouse in The Netherlands, Europe. A team of people with years of central vac background will maintain all products, inventory, images and will process all orders, payments and logistics.

*BEAMStock.eu is part of Beam Centraal Stofzuigsystemen b.v.
 

    Q: How do I receive a login?

    A: When you already are a recognised Electrolux Central Vacuum Systems distributor you must contact your Territory Sales Manager in order to receive your login credentials. You may also send your request to our Support Team through our online contact form.
 

    Q: How do I become a recognised E-CVS distributor?

    A: When you want to join the Electrolux dealership please send your inquiry with the help of our online contact form. We will then forward your message to the responsible person within Electrolux Central Vacuum Systems. We appreciate your interest and will reply within 2 business days.
 

    Q: The inventory of a particular product does not appear. What does this mean?

    A: When the amount of stock is not shown, this normally means there is enough stock of the item at any given moment to meet demand.

Want to make sure in advance whether the amount you wish to order is availble at our warehouse, please contact our Support Team through our online contact form or via live chat.
 

    Q: Does BEAMStock.eu require a minimum order quantity?

    A: No. A minimum order quantity or value is not required for ordering at BEAMStock.eu.
 

    Q: I'm not able to find the product I am looking for?

    A: We offer an advanced search tool helping you to find the item you are looking for. You can search by part number, by name, by alphabet and with the help of high resolution images.

We are eager to assist you with all demands. Whether you can not find the product you are looking for or when it's currently sold out. Send us a message via live chat or leave your inquiry through our online contact form.
 

    Q: What is the standard order fulfillment time?

    A: At BEAMStock.eu we guarantee to manually process all orders within two (2) business days. When everything was found to be good and after any possible amendments were made we’ll send the proforma invoice.

All products are sold Cash in Advance, how quickly you perform payment will determine the order fulfillment time for a major part. After the agreed order amount is received by accounting your order will get released for shipping.
 

    Q: Will ordering large quantities of the same product affect my order fulfillment time?

    A: When ordering large quantities of a single item, orders may take longer to fulfill. To guarantee the fastest turnaround of these orders, please contact our Support Team well in advance by live chat or online contact form.
 

    Q: How do I pay for my merchandise?

    A: All ordered products are shipped Cash in Advance. When everything was found to be good after our manual review and after any possible amendments were made we’ll send the proforma invoice. You must perform the payment by wire transfer through your bank account. We do not offer the possibility to charge credit cards.
 

    Q: Why does BEAMStock.eu charges a handling fee?

    A: At BEAMStock.eu we have chosen to not require a minimum order quantity of most products. This way you are not forced to buy undesirable large quantities of particular products. It means you can order quantities that deviate from the carton quantities, this brings however more handling to our side. This represents a small portion of the handling fee.

We value you as a customer and we're eager to ship orders as quick and worry free as possible. Due to the fact that all orders must be shipped internationally we take packaging and protecting the merchandise during shipping very seriously. This represents the remaining part of the handling fee.
 

    Q: How can I track the status of my current order and previous order(s)?

    A: BEAMStock.eu provides a state-of-the-art tracking system for use by our customers. The platform allows you to see all information on current orders and previous orders, including any changes and status updates, etc., all from the web.

Use your login credentials to enter your secured customer account for viewing order history and current order statusses.
 

    Q: How long will it take for me to receive my order after payment?

    A: As soon as accounting has received and confirmed the payment of the full amount for your order the products will get released for shipping. A bank transfer confirmation can be send upon agreement with our Support Team for releasing your order to speed up the process.

We strive to have your order collected at our warehouse within two (2) business days after releasing your order for shipping. Orders with a significant diversity and quantity of products may take longer to prepare for shipping.

From the moment your order is collected at our warehouse by our forwarder you may rely on the following transit times:
 

    Q: What is BEAMStock.eu's Order Acceptance & Return Policy?

    A: Your receipt of an electronic order confirmation does not automatically signify our acceptance of your order. BEAMStock.eu reserves the right to decline your order for any reason. We also reserve the right to remove items from your order that are temporarily unavailable for any reason.

If for some reason you need to return an item to BEAMStock.eu please send us a message in advance with the details of your particular situation. You may send us your information through our online contact form or by e-mail to info@beamstock.eu.
 

    Q: What about backordered items?

    A: Occasionally, a particular item may be temporarily out of stock. Backordered items are typically shipped out when they are received within our warehouse. Backorders over 2 months old will prompt a call or email from our Support Team to confirm that you still wish to receive the item. Regular shipping charges apply to all backordered items.
 

    Q: How is the shipping cost calculated?

    A: Shipping costs for orders placed at BEAMStock.eu depend upon your location and total order value. The total shipping cost will be calculated on a percentage of the total order value. To which percentage you are subjected too will be determined upon your location, closer to the Netherlands, the lower the percentage.

Not sure what percentage you company was assigned to? Please contact your TSM or our Support Team for assistance.
 

    Q: Do you have any restrictions on what you can ship?

    A: We do not have any restrictions on what we can ship. We offer a solid shipping solution with unmatched transit times for all orders originating from Europe, Mid East, Africa and Russia. Whether you order a small quantity of control boards or multiple full pallets of tubing, we take care of everything.
 

    Q: How can I track delivery of my shipment?

    A: Our shipping carriers provide a state-of-the-art tracking system for use by our customers. A Track & Trace ID will get assigned to every order as soon as it's been released for shipping. You'll receive a notification message from us by e-mail as soon as your order has left our warehouse. This message will include your unique shipping ID to trace and follow every move of transit.

Use your login credentials to enter your secured customer account for viewing order history and current order statusses.
 

    Q: Can I collect the goods at your warehouse?

    A: No. Transport will always be arranged by BEAMStock.eu.
 

    Q: What happens if my package becomes damaged?

    A: If your package/shipment was damaged in transit, you must immediately notify our Support Team via live chat or online contact form. They will initiate a claims process on the damaged shipment. Photos of the occured damage(s) is often requested by our shipping carrier. 

Our Support Team will make arrangements with you to replace the parts that were damaged.
 

    Q: What types of customs fees can I expect to pay?

    A: Unfortunately, we do not have detailed information on customs fees and tariffs per country. If you have any questions about applicable duties and tariffs, please contact your local goverment office prior to ordering. If you refuse a shipment at the customs office, and it is returned to us, we will not refund the cost of shipping the package to you.