Q: How is the shipping cost calculated?

    A: Shipping costs for orders placed at BEAMStock.eu depend upon your location and total order value. The total shipping cost will be calculated on a percentage of the total order value. To which percentage you are subjected too will be determined upon your location, closer to the Netherlands, the lower the percentage.

Not sure what percentage you company was assigned to? Please contact your TSM or our Support Team for assistance.
 

    Q: Do you have any restrictions on what you can ship?

    A: We do not have any restrictions on what we can ship. We offer a solid shipping solution with unmatched transit times for all orders originating from Europe, Mid East, Africa and Russia. Whether you order a small quantity of control boards or multiple full pallets of tubing, we take care of everything.
 

    Q: How can I track delivery of my shipment?

    A: Our shipping carriers provide a state-of-the-art tracking system for use by our customers. A Track & Trace ID will get assigned to every order as soon as it's been released for shipping. You'll receive a notification message from us by e-mail as soon as your order has left our warehouse. This message will include your unique shipping ID to trace and follow every move of transit.

Use your login credentials to enter your secured customer account for viewing order history and current order statusses.
 

    Q: Can I collect the goods at your warehouse?

    A: No. Transport will always be arranged by BEAMStock.eu.
 

    Q: What happens if my package becomes damaged?

    A: If your package/shipment was damaged in transit, you must immediately notify our Support Team via live chat or online contact form. They will initiate a claims process on the damaged shipment. Photos of the occured damage(s) is often requested by our shipping carrier. 

Our Support Team will make arrangements with you to replace the parts that were damaged.
 

    Q: What types of customs fees can I expect to pay?

    A: Unfortunately, we do not have detailed information on customs fees and tariffs per country. If you have any questions about applicable duties and tariffs, please contact your local goverment office prior to ordering. If you refuse a shipment at the customs office, and it is returned to us, we will not refund the cost of shipping the package to you.